Patient Reviews
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Below are actual comments (kept anonymous) provided by RIA patients, who let us know about their imaging appointment. We inquire about every patient experience, so that we understand how we are doing, and where we can make improvements. It’s important for us to get this feedback, so that we can strive to provide the best patient experience possible, for every patient, every appointment, every day, at every location!
I was soooo nervous coming in to take my exam. I wasn't sure what to expect. From the moment I got in, I was greeted and spoke to with such kind and caring words. I instantly started feeling relief from my anxiety. Once I got in the back, Tracy and Tammy were nothing short of AMAZING! very comforting and they just made me feel so relaxed and it uplifted my spirits. I thanked them so much for making me feel at ease.
Was there for a thyroid biopsy and the staff was very professional and caring. The nurse assisting with my procedure explained everything that would occur in detail, which helped put me at ease. The doctor was very professional and answered all questions thoroughly.
My most recent experience with my mammogram at RIA/Sterling was wonderful. I don't recall the name of the woman who did my mammogram, but she was terrific and I thanked her for her expertise. I was concerned about a frozen shoulder that hadn't healed 100% so she was extra careful with me. I have minimal pain in my bad shoulder from this mammogram. I'm glad that I keep choosing this group and location for this annual procedure.
I've been to your Prince Frederick office twice now and both times I've had a beyond excellent experience. Shanna was my sonographer today and she was so sweet and professional and made me feel at ease the entire time. I always refer friends to this location.
Wonderful experience! I was very anxious about my visit and the staff had such a calming presence. Very compassionate and professional.
I've been having all my image studies at the Sterling office for years. Recently, I had more contact with staff than usual due to a diagnosis. I was treated with exceptional professionalism while at the same time with compassion. The manager, all her staff at reception, the technologists and the radiologists are superb and it is evident that they take the golden rule to heart--treating others as they would like to be treated. Thank you RIA!
"I have had numerous X-rays and all my mammograms at this location. I have always had a pleasant experience, never had a problem or issue. Your techs always make you feel at ease even if there is a slight problem. I don’t like to go anywhere else, and I just wanted to let you know. You all do a very good job at the office in Prince Frederick."
"It was a truly wonderful experience, all the nervousness I had prior to having my MRI were removed by the wonderful treatment from the wonderful staff. Thank you so much!"
"I just had a really good experience, the staff was extremely courteous, timely, and the technologist was so professional. They were all very, very nice. You all are doing something very good there. I hope it continues, and I look forward to continuing to give you my business."
"My experience at your site was very good, your staff is very polished and made me feel very much at ease! Your staff understands, and you have a lot of caring people!"